Online Forms Questions

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When I click on a form, the tax forms appear and then suddenly disappears. Why?

Some PC pop-up blockers can prevent complete downloading of Louisiana state tax forms associated with electronic filing. Your PC might be having this problem if you have visited the LDR website and had displayed tax forms appear and then suddenly disappear.
There’s an easy way to solve this inconvenience. Simply turn off your PC’s pop-up blocker prior to accessing the LDR website. If you experience further problems keep in mind that there are numerous software vendors that distribute pop-up blockers. If you are unsure of how to turn off your blocker, you may want to contact the software vendor for further instructions. You may also want to see "How can I download a form directly to my hard drive and stop the form from displaying in the web browser window?"

I can't view or open an online form. What should I do?

The majority of online LDR forms are in a PDF format. This format allows these forms to be printed to match the paper forms. You may be experiencing some issues with PDF format documents if you don't have Adobe Acrobat Reader. Or the form may need a particular version of the Adobe Acrobat Reader.
Occasionally one of our web pages will show that it has loaded but still does not appear. If this happens again, and you are using Netscape (browser), click on RELOAD at the top of screen and the page should display. If you are using Internet Explorer, click on REFRESH at the top of the screen. If you try this and it fails, make sure you have Adobe Acrobat Reader 5.0 or higher installed on your PC.
If you do not have Adobe Acrobat Reader, you can download it free.

How can I download a form directly to my hard drive and stop the form from displaying in the web browser window?

Use the "Save Target As..." (or "Save Link As...") browser option to download the PDF file directly to your hard drive and bypass the Acrobat Reader plug-in.

  1. Go to the page containing the link of the file you are trying to save.
  2. Move your mouse pointer over the link on the page.
  3. Right click (or left click, if your mouse is configured for left handed operation) on the link.
  4. Click on "Save Target As..." (or "Save Link As...") when presented with a menu.
  5. Select a location on your PC to save the file, if you are not used to saving files, save it to the desktop.

Use Adobe Acrobat Reader to open the file after downloading. If you do not have Adobe Acrobat Reader, you can download it free.

When downloading a PDF form, my web browser window says, "Done," but all I get is a blank screen. I already have the latest version of Adobe Acrobat Reader, is your file damaged?

If you experience PDF files appearing as a blank window within your web browser after downloading, follow the steps below to resolve the issue:

  1. Try reloading or refreshing the page.
  2. If you are using Netscape (browser), click on RELOAD at the top of screen and the page should display. If you are using Internet Explorer, click on REFRESH at the top of the screen.

Try using the "Save Target As..." (or "Save Link As...") option to download the PDF file directly to your hard drive and bypass the Acrobat Reader plug-in.

  1. Go to the page containing the link of the file you are trying to save.
  2. Move your mouse pointer over the link on the page.
  3. Right click (or left click, if your mouse is configured for left handed operation) on the link.
  4. Click on "Save Target As.." (or "Save Link As") when presented with a menu.
  5. Use Adobe Acrobat Reader to open the file after downloading.

Verify that you have the correct version of Adobe Acrobat Reader. If you are using a version of Adobe Acrobat Reader prior to 5.0, upgrade to version 5.0 or later. You can download it free.

For known Issues with Internet Explorer and Adobe Acrobat Reader, please see Microsoft Support Online for a possible solution.

When I download a PDF form, I get a message claiming that the PDF file is damaged (or corrupted). Is your file damaged?

All of our PDF files are verified prior to posting on the web site. Most likely your download was not successful. Exit your browser and try to download the file again.

When I tried to download a PDF form, I got a message asking me what application to use. I selected Word (or another program). Now all I see is weird symbols when I look at the file. What can I do?

The majority of online LDR forms are in a PDF file format. To view these files, you will need Adobe Acrobat Reader. If you do not have Adobe Acrobat Reader, you can download it free. The easiest way to fix your problem, is to install Adobe Acrobat Reader. Once the installation is complete (you may have to restart your computer), your computer will no longer use Word to view the PDF file. Your computer will use Adobe Acrobat Reader to view the files instead.

How do I remove the JavaScript to retain data from the PDF forms?

Note: You will need Acrobat Professional Software. Acrobat Reader will not allow you to remove the script or save the document.

  • Open the PDF using Adobe Acrobat Professional Software
  • Click on the "Pages Tab" (located on left side of page)
  • Highlight all the pages in document by holding down the shift key and individually clicking each page.
  • Click on "Options" at the top of the panel. Then click on page properties (bottom of page).
  • The next screen will show 2 tabs ("Tab Order" and "Actions"). Click on the "Actions" tab.
  • The following screen will have 2 sections, "Add Actions" and "Actions".
  • Under "Actions" (2nd section), click to highlight "Page Open".
  • Click the "Delete" button then hit "close".
  • Press "X" to close out.

You now should be able to retain the data that you saved.