- How do I make a payment in LaTAP?
If you want to make a payment toward a specific filing period, locate the filing period on the filing period list and select the “Pay Now” link. Alternatively, you can use the “Make a payment” link and select the “Return payment” option. Enter the payment effective date (date you want the funds to come out of your bank account), the payment amount, and select the bank source or enter a new bank source. Press submit button and verify your payment by entering your password.
If you want to make a payment toward the entire account balance, use the “Make a payment” link and select the "Bill" option. Enter the payment effective date (date you want the funds to come out of your bank account), the payment amount, and select the bank source or enter a new bank source. Press the submit button and verify your payment by entering your password. This type of payment will be applied to the oldest periods with a balance due first.
- Can I save my bank account information in LaTAP so that I don’t have to enter each time I make a payment?
Yes. When making a payment you can choose to save a payment source by for future use. After entering the bank routing number and account number, check the box next to “save payment source for future use” and define a name for the payment source for future reference.
- My bank information has changed or I'd like to use another source. How can I update this?
You may add new payment sources or change a source at any time in you LaTAP profile. After logging in and following the "My Profile" link to view your profile, you may view your payment sources at the bottom of the profile screen. To add a new payment source, click the "Add Source" link and enter the correct details. To change a source, click the desired source name from the list of payment sources to view the details for that source. The "Modify" button will allow you to change the details.
- Will I get a confirmation number if I make a payment in LaTAP?
Yes. After you complete a payment you will receive a confirmation number for your records.
- When must I make a payment for it to be timely? Is there a grace period?
Payments must be submitted with an effective date on or prior to the filing period due date to avoid penalties and interest. There is no grace period.
- How long will it take for my payments to process?
Payments must be verified by the bank before they are posted to your account. This process may take a few days. Some payments require a manual review after the bank verifies the funds. In these cases it will take longer for the payment to post to your account. Note that the processing time does not affect the payment effective date. Your payment will post with the effective date that you defined when you submitted the payment, regardless of the amount of time it takes to process the payment.
- My payment hasn't posted to my account, but my bank reports the money as transferred. Where did the payment go?
Payments made to a specified filing period are not posted to the specified period until a return is filed and processed for that specified period. Withholding payments made to a specified filing period are not posted to the filing period until 3 days after the due date for the specified filing period.
- I think I accidentally made a payment that I didn't want to, can I stop it?
Login to LaTAP as soon as possible and click on the blue "Requests" link. Here you will see a list of requests waiting to be processed, as well as those that have already been processed. If the payment in question is still waiting to be processed or pending, you can click on the blue payment link to open a new screen that will allow you to cancel the request by clicking on the "Withdraw" button. On the requests screen, you can also search for the request by confirmation number.
- I made a payment but I'd like to change the amount of it. How do I do that?
You cannot change the amount of a payment using LaTAP. However, if a payment request has not been picked up for processing yet, you can withdraw the payment request and then create a new payment request for the correct amount.
- What information will my bank need to process debit payment requests?
Your bank will need the following information in order to process your debit: The Louisiana Department of Revenue identification number---1726000805; our bank---J.P. Morgan Chase and our account name---LDR Electric Funds Account.