Louisiana Department of Revenue

Technical FAQ

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Browser Questions

• Which browser versions does the LDR web site support?
• How can I tell what browser version I am using?
• What browser options (e.g. cookies) do I need enabled to use this web site?
• What is causing some features not to function when on the LDR site?
• How to determine my operating system?
• I get a message box saying that I don’t have a connection to the Internet, when I actually do have a connection.

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Viewing and Printing Questions

• What is the best resolution (e.g. 800x600 or higher) to have set in order to use this web site?
• Why am I missing parts of the web page (e.g. images)?
• The fonts are too small for me to read. How do I change this?
• How can I see what my page will look like before I print it?

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Online Forms Questions

• When I click on a form, the tax forms appear and then suddenly disappears. Why?
• I can't view or open an online form. What should I do?
• How can I download a form directly to my hard drive and stop the form from displaying in the web browser window?
• When downloading a PDF form, my web browser window says, "Done," but all I get is a blank screen. I already have the latest version of Adobe Acrobat Reader, is your file damaged?
• When I download a PDF form, I get a message claiming that the PDF file is damaged (or corrupted). Is your file damaged?
• When I tried to download a PDF form, I got a message asking me what application to use. I selected Word (or another program). Now all I see is weird symbols when I look at the file. What can I do?
• How do I remove the JavaScript to retain data from the PDF forms?

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Security Questions

• What is your Security Policy & Terms of Use for this web site?
• What can I do to protect my information?

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LaWAGE Application Questions

• When trying to register in LaWage, after clicking on "Register Now", it keeps returning to the Online Options page.
• General & runtime errors in LaWAGE:

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Severance Application Questions

• When trying to register in Severance, after clicking on "Register Now", it keeps returning to the Online Options page.
• General & runtime errors in Severance:
• What operating systems does Severance 2007 presently run under?
• How to determine my operating system?
• Where can I download the newest version of Severance 2007?
• Severance 2007 acts as though it is trying to reinstall some of the software when I run it. How can I fix this?
• When I click the download button, the software wants to install an old version of Severance?
• I get a message box saying that I don’t have a connection to the Internet, when I actually do have a connection.
• What do I do to set up arrangements to pay an outstanding tax liability?

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Adobe Questions

• I am having trouble with PDF documents.

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